Frequently Asked Questions
General FAQs
What is the process for booking a tour with Trailvista?
Bookings can be made directly through our website by selecting your preferred tour and completing the checkout process.
Is it possible to customize a tour or itinerary?
Book your tour easily through our website by selecting your preferred experience and completing the checkout. For bespoke itineraries or personal guidance, our travel experts are available via chat, email, or phone.
Can I Cancel or Reschedule My Trip?
Yes. You can book directly through our website, and if you need to cancel, reschedule, or personalize your itinerary, our travel experts are ready to help via chat, email, or phone.
Your Safety, Our Commitment
We prioritize your comfort and safety at every step of your journey. Our tours are designed with expert guidance, reliable services, and thoughtful planning. For any questions or custom travel needs, our travel experts are happy to assist via chat, email, or phone.
Is Support Available During the Trip?
Yes, our team provides continuous support throughout your journey to ensure a smooth and worry-free travel experience.
Do Trip Packages Include Flights?
Flights are excluded unless mentioned in the itinerary. We’re happy to help guide you with flight options if needed.
Booking & Cancellation FAQs
How Can I Modify My Booking?
If you need to make changes to your booking, simply contact our support team.
We’ll assist you with modifications based on availability and booking terms.
Can I cancel my trip after booking?
Yes, trip cancellations are allowed after booking. Please contact our team as soon as possible, and we’ll guide you through the cancellation process.
Can I transfer my booking to someone else?
In some cases, you can transfer your booking to another person. Just reach out to our team, and we’ll help you with the process.
What if the trip is canceled by Trailvista?
In the rare event that we cancel a trip, we’ll inform you right away. Our team will help you with rebooking options or a refund.
Are last-minute bookings allowed?
We do accept last-minute bookings when availability allows. Our team is available to assist you with quick confirmations.
Can I add extras after booking?
Absolutely! Extras can be added after booking depending on availability. Just reach out to our team, and we’ll take care of it.
Policies & Safety FAQs
What safety measures does Trailvista follow?
Trailvista prioritizes guest safety by working with trusted partners, experienced guides, and well-planned itineraries to ensure a secure and comfortable travel experience.
What is your cancellation policy?
Trip cancellations are allowed after booking in accordance with our cancellation policy. Refunds or credits depend on the timing of the cancellation and specific trip terms.
What happens if Trailvista cancels a trip?
If Trailvista cancels a trip, guests will be informed promptly and offered flexible rebooking options or a full refund as per our policy.
Can I modify or transfer my booking?
Booking modifications or transfers may be possible in certain cases. All requests are subject to availability and policy, and our team will assist you through the process.
Is support available during the trip?
Yes, our team provides ongoing support throughout your journey to ensure a smooth and worry-free travel experience.
Where Unforgettable Adventures Begin
Talk To an Expert
Cameron Williamson
Safari & Guide Specialist
“Let us guide you through the wild—your safari begins with one message.”
